New: DG Customer Portal
As of January 1, Special Cargo Services has launched the DG Customer Portal. Through this secure online environment, customers can easily submit their orders digitally and track their shipments. The portal is now operational for our locations at Schiphol and in the Europoort, and it integrates seamlessly with the (safety) processes of logistics companies.
From email to a central overview
Where orders were previously often submitted by email and processed manually, this process is now largely automated. Requests are processed directly in the Customer Portal, so information is always up to date and the risk of errors is significantly reduced. Customers work from one central environment and can see the status of their orders at a glance.
Customer testimonial
More and more customers are now using the portal. Bas Elskamp, Operations Director at Lift Freight Services, says: “Special Cargo’s portal is efficient, accessible, and gives us a clear overview. If we enter an order into the system before 10:30 a.m., someone from Special Cargo comes to inspect the shipment at our site before 1:00 p.m. After the check, we receive a message via the portal confirming that the shipment has been inspected and meets all legal requirements. That message goes to both our operations team and our warehouse, so everyone immediately knows the shipment can move forward.”
Safety and compliance at the core
The Customer Portal not only supports logistics handling, but also strengthens compliance with laws and regulations such as IMDG, IATA, and ADR. Special Cargo takes photos of every shipment and adds an IATA checklist, which is immediately available in the portal. This gives us additional transparency and assurance, says Bas: “That way, we always have all information about our DG shipments readily available. This is also important if there’s an inspection, or if we need to provide information to the Human Environment and Transport Inspectorate (ILT). Everything we need, we can pull straight from the portal.”
Customers work from one central environment and can see the status of their orders at a glance
Modular and tailored setup
After registration, each user receives personal login credentials. The environment is configured based on role and responsibilities. The portal is built modularly, allowing each customer to determine which functionalities are available. Users can, among other things, submit re-packing requests, have safety checks performed, place inbound and outbound orders, view real-time inventory levels, and access invoices. Each request is processed directly in the system, so all parties involved work with the same up-to-date information.
More control over logistics processes
The customer portal was developed with one goal: to make the logistics process simpler, faster, and more transparent. Key benefits include:
• Time savings: fewer manual steps and faster order submission;
• Reliability: lower risk of errors thanks to automated processing;
• Immediate insight: always access to invoices, inventory, and order status;
• Greater control and visibility: insight into ongoing orders;
• One consistent way of working: all orders processed the same way.
This results in less administrative burden, more efficient collaboration, and greater control over logistics processes.
Innovative and distinctive
While other portals in the market often remain limited to visibility only, Special Cargo Services’ Customer Portal gives customers the ability to actively submit orders and requests themselves. This makes the portal not only practical, but also distinctive within the dangerous goods logistics market.
More information
Would you like to use the DG Customer Portal or learn more about the possibilities? Please contact us at it@specialcargo.nl. Our specialists Koen and Hamid will be happy to help you with the setup and use of the portal.